Posts

The Summer So Far: A Stolen Van, A New Member Of The Team, Moving To A New Unit, And A Rather Funny Review

The Summer So Far: A Stolen Van, A New Member Of The Team, Moving To A New Unit, And A Rather Funny Review!

What a summer!

A crazy busy last few months has seen us expand, move premises and almost lose our marbles in the process…

We’ve continued to steadily grow our business and acquire new contracts (BIG News coming on that score soon!), and although we’ll always be a niche, specialist cleaning company (carpets, hard flooring, rugs, upholstery and leather) our growth has meant that we needed to employ and train a new cleaning technician and find a larger premises for our rug cleaning operation.

The most difficult task in growing a small business that has been built on great customer service and results, is employing the right staff who will continue to maintain and hopefully improve our standards.

We think we’ve got it bang on the money so far and my team have proved incredibly hard working and capable.

carpet cleaning news

Edwards Jeffery started as a business of just myself as the owner operator. Although this meant that I was able to do everything myself and build the reputation that we now enjoy, the long hours soon caught up and I needed to take the plunge and bring other staff on board.

Today, the business includes myself, David, Adam, and our most recent addition, Jonathan (and at current levels, I’m guessing we’ll be recruiting again very soon…)

Our staff have been key to maintaining our standards and every customer is asked to complete a survey on how they feel we have performed and how happy they are with the results of our services. Every one of our team has been fully trained and the feedback on our customer service levels is never anything less than excellent!

This summer has also seen us move into a new larger premises so that we can fulfil the increased demand for our rug cleaning service (we offer collect, clean and return delivery service throughout South Wales for rugs  – contact us for further details if you’d like a free quotation to clean your rugs).

We really do clean any rug – everything from standard high street polyester shag piles, to valuable Persians.

To this end, we’ve been busy building rug drying racks and a rug pit (with a little help…) in addition to moving all our equipment into the unit.

13335975_1102137926494066_2915634588875215517_n

In somewhat more annoying news…

We recently purchased a Hydramaster Boxxer truckmount carpet cleaning machine that was fitted into one of our vans that was stolen recently. Although the vehicle was found, the engine and gearbox had been ripped out and the van is unfortunately a write-off.

Thankfully, our carpet cleaning machine and equipment was left in the back of the recovered van and so we’re now in the process of sourcing a new van in which to re-fit our much-loved machine!

In the meantime, we’re still running full steam ahead with our 3 other machines and so bookings are not being effected in any way whatsoever!

Another thing we’re going to be doing more of in the coming months is publishing some decent videos of our work (see example above).

Some of these vids will be in a professional format, but others will simply be short snippets of us out and about during the day completing cleans and stain removal work.

I’ll be posting these on our usual social media platforms as well as YouTube.

Finally, we love the positive feedback we get from our customers and our reviews often come out of the blue without us even asking. This was the case for a recent upholstery cleaning customer of ours. I nearly spat out my tea when I first read it…

Anyway, that’s it from us for now.

Have a great summer!

Melissa Edwards x

 

 

 

 

 

 

 

 

 

 

November Roundup: Carpet and Upholstery Cleaning News

November’s Carpet and Upholstery Cleaning News…

(Plus A Urine Stain Removal Tip… And News Of Our Best Prize Competition To Date!)

It’s been another hectic month for us!

Usually, November can be a little slower before the mad rush in December as our customers get their carpets, floors and furnishings refreshed ready for the inevitable onslaught of xmas visitors!

This month has been our busiest ever and we’re fast filling up the diary for December.

We’ve been working throughout homes and businesses in South Wales in November – everywhere from West Wales right up to the Severn Bridge.

As well as working in some prestigious large hotels, we’ve also been cleaning in some great small local businesses.

Here’s a carpet cleaning job that we completed for a local store in Pontypridd:

carpet and upholstery cleaning news

I’ve been thinking recently about producing some YouTube videos to show how we go about our work.

These videos will also contain tips and tricks to remove common daily spills and stains safely and quickly. They should be genuinely helpful and save any mishaps.

Look out for them on this website and our social media channels in the coming weeks!

Which reminds me: many of the stains we remove can be easily removed with our brilliant professional stain remover. It knocks spots of any shop bought product – in results and safety.

If you’s like to purchase a stain remover in time for Xmas, simply click here. You’re welcome to pick it up from us or get it delivered free.

Carpet and Upholstery Urine Stains

One of the more regular call-outs that we get are for pet urine stains – and there were plenty of them this month!

The most vital thing you can do with a urine stain is to react FAST!

You do not want the stain to set into the fibres and go into the backing of the carpet.

Either call a professional carpet cleaner or, if you’re happy to treat the stain yourself, the following method should work beautifully:

First thing is NOT to spray urine stains with any household or shop bought products!

Blot with kitchen paper and apply a solution of 2 parts water to one part white vinegar.

Pour it onto stain…

Leave for 10-15 minutes and then blot till it is reasonably dry.

Once nearly dry, sprinkle some baking soda onto area and leave for 15 minutes ish and then vacuum area.

This should remove stain and neutralise the odor!

Treating the stain in this way, means you massively reduce the chance of lingering odour or any permanent damage.

As always, if you have any questions, please get in touch.

P.S. It’s looking like a crazy December and our appointments will soon run out. If you’re needing your carpets or furnishings restored next month, please let us know asap to avoid disappointment.

P.P.S. We also have one hell of a competition that we’re running in December. Stay tuned as this will be our best giveaway yet. And it will make the most amazing Christmas present for a loved one!!!